IT Center Help

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Webex User Interface

Detailinformation

Below is a brief description of features available in the Webex interface.

Content

(1) Your profile

Click on your profile in the app header to update your picture, name or to access your settings. You also have the option to set your status and availability and to log out.

*Settings

(2) Set status

Here you have the choice between four given status variants or an individual formulation of your own status. It is possible to deactivate your status in the privacy settings in your profile.

For more information, visit the Webex Help Center website.

(3) Move forward and backward

At this point you can go back or forward with a simple left or right click. You can also display the history of the activities with a right click.

(4) Search bar

Find people, spaces, messages, files and devices in the search bar. You can also use it to call people directly.

(5) Plus button

Using the plus button you can easily send messages, make calls, start meetings or create an area.

For more information, visit the Webex Help Center website.

(6) Connect to a device

At this point you have the option to connect to a device by its name or by a Webex code.

(7) Messages

Here you will find a message overview where all chats will be displayed. It will be possible to see all individual conversations with other people in the "Direct" section. With the Plus button you can contact other people and create both spaces and sections (external link).

(8) Teams

An overview of all teams and areas can be found here.

Create a team

A team is created

Overview of a team and spaces into spaces and members

(9) Contacts

Here you can find the overview of your contacts and groups. Simplify connecting with the people you have contact with most often. You can create contact lists, then group them and customize contact information.

(10) Calls

Here you have access to your call list of all incoming and outgoing calls as well as missed calls. You can also dial phone numbers manually from here using the keypad. You can decide whether you want to make calls via audio or video.

It is possible to make calls via the softphone of the RWTH telephone system or via Webex cloud calling. With softphone calling, the Webex client connects to the RWTH PBX and you make the call using the business phone number. In contrast, cloud calling is a pure call via the Webex cloud and also only allows calling via the Webex client. In order to use Webex as a softphone, you must have a registration in the new Cisco PBX and activate the softphone client slider in the PBX portal.

(11) Voice mailbox

Here you can use your answering machine or your voice mailbox, if this has been activated in the TC portal.

If you ever can't answer a call and you have activated the voice mailbox, you can be left a voice message. You will see a red signal on counter that tells you the nature of your message. After that, you can check your voice mailbox directly in the app.

There, you can also see the voice messages received and sent. With the plus button you can record and send voice messages.

(12) Meetings

Here you will find an overview of scheduled meetings and have the option to schedule a meeting. You can also start a meeting from your personal room.

Starting a meeting in a personal space:

Join a meeting:

Schedule meeting:

(13) Help

Here you will find access to the Webex Help Center and the option to check the Webex application for new updates, set up keyboard shortcuts and view new features in Webex.

(14) Call Settings

Use the quick access to the call settings or activate call forwarding.

You also have the option of activating or deactivating your hunt group here. If your administrator has set you up as a member of a hunt group, you will be notified when a call comes in to this hunt group number and can answer the call from there.