You can report Cisco phone malfunctions as follows:

• By phone at 24680;
• Online via ticket portal: https://ticketportal.itc.rwth-aachen.de
• or by e-mail to servicedesk@itc.rwth-aachen.de

In order to be able to correct the fault as quickly as possible, we require the following information:

• Building no. (if not known the address):
• Room no.(optionally floor/hallway):
• if known Institute/organizational unit:
• Name of the reporting party:
• Type of phone: Desk phone/conference room phone/hallway phone/WLAN phone
• Working callback number:
• Brief error description (defect of the telephone):
• Date/Time:
• MAC address of the phone (not the WLAN MAC) or serial number
• if ascertainable switch or socket number                   

On-call service

Please inform the IT-ServiceDesk in the time period from 7:30 a.m. - 6:00 p.m. under the phone number: 0241 80-24680.

After 6:00 p.m., in urgent cases, the on-call telephone service can be reached exclusively at the times listed below via the service number 21112 from a telephone in the university telephone system.

Day of week                           Begin              End (potentially next day)

Monday-Thursday                 06:00   PM      07:30 a.m.

Friday                                      06:00   PM      00:00

Saturday                                 00:00              00:00

Sunday                                   00:00              07:30 a.m. (Monday)