Reporting a Telephone Fault
Faults can be reported:
- via telephone to 24680;
- via fax to 22981.
- via Ticket-Portal: https://ticketportal.itc.rwth-aachen.de
- or via e-mail to servicedesk@itc.rwth-aachen.de
In order to solve the problem as soon as possible, we need the following information:
- Institution:
- Building address:
- Floor:
- Room number:
- Name of the reporter:
- Type of telephone/fax:
- Call number of the faulty connection:
- Working number for return calls:
- Short error description:
- Date/Time:
- Additionally in case of faults of Cisco phones:
- MAC address of the phone (not the WiFi MAC) or serial number
- switch or socket number
On-call service
Please contact the IT-ServiceDesk during the time period 07:30 a.m. to 6:00 PM using the telephone number: 0241 80-24680
After 6:00 PM and only in urgent cases, the on-call service "telecommunication network" can be reached solely during the time periods mentioned below via the service call number 21112 from a telephone of the university telephone system.
Day of week | Begin | End (potentially next day) |
Monday - Thursday | 6:00 PM | 07:30 a.m. |
Friday | 6:00 PM | 0:00 |
Saturday | 0:00 | 0:00 |
Sunday | 0:00 | 07:30 a.m. (Monday) |
