You can report Cisco phone malfunctions as follows:

• By phone at 24680;
• Online via ticket portal: https://ticketportal.itc.rwth-aachen.de
• or by e-mail to servicedesk@itc.rwth-aachen.de
• Chat via the „Chat Support“ button on the bottom right of the IT Center pages.

In order to be able to correct the fault as quickly as possible, we require the following information:

• Building no. (if not known the address):
• Room no.(optionally floor/hallway):
• if known Institute/organizational unit:
• Name of the reporting party:
• Type of phone: Desk phone/conference room phone/hallway phone/WLAN phone
• Working callback number:
• Brief error description (defect of the telephone):
• Date/Time:
• MAC address of the phone (not the WLAN MAC) or serial number
• if ascertainable switch or socket number                   

On-call service

Please inform the IT-ServiceDesk in the time period from 7:30 a.m. - 6:00 p.m. under the phone number: 0241 80-24680.

After 6:00 p.m., in urgent cases, the on-call telephone service can be reached exclusively at the times listed below via the service number 21112 from a telephone in the university telephone system.

Day of week                          Begin              End (potentially next day)

Monday-Thursday                    18:00               07:30

Friday                                     18:00               00:00

Saturday                                 00:00               00:00

Sunday                                   00:00               07:30