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Forwarding using the TK-Portal

Forwarding using the TK-Portal



The easiest way to set up call forwarding is to use the TK-Portal.


Activating call forwarding in the general settings

To set up call forwarding click on the gear next to the Call forwards function. This will open a pop-up window.

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In this window you have the possibilities to set up call forwarding for different states:

  • all calls
  • calls received when line is busy
  • unreceived calls
  • calls during no network coverage
  • calls while no phone is registered

You will receive three options for where calls are forwarded:

  • Do not forward (deactivates call forwarding)
  • Voicebox (forwarding to a Voicebox (which must be active))
  • New number (forwarding to a phone number). Please ensure that the correct notation is used:
    • XXXXX (for RWTH internal numbers)
    • External numbers with a leading 0 (0151xxxxxxxx)
    • or external numbers in the E.164 format (+49151xxxxxx)

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If you select the call not received, you can also select a time limit, after which a given call will count as not received.
The 4 second steps for this option are roughly equivalent to one ring of the phone.

last changed on 03/24/2023

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