FAQ - Identity Management
Your access data for the IdM consist of your username (format: ab123456) and your password.
You will get your access data after the registration, which is conducted in various ways depending on the different roles.
A username (format: ab123456) is your username for the Identity Management. It usually consists of two letters and six random numbers e.g. ab123456.
If you want to use a service protected by the Single Sign-On System Shibboleth the authentication is carried out via your RWTH Single Sign-On account.
"The Campus condition (Checks if the role owner is registered in Campus.) has not been met."
This means that the connection of CAMPUS personal data to Identity Management(IdM) is not fulfilled.
For this, each person needs a minimum of one entry in the CAMPUS organization directory. The coupling takes place automatically within approximately 4 days.
If necessary, the coupling can be brought forward manually. For this purpose, the IT Center needs the link to the person's entry, as well as the user ID (from123456).
Via the Password-Reset-Tool you can have your access data for the Identity Management automatically e-mailed to you, provided that you can access the contact e-mail address that is stored in the IdM. You can get help from the IT-ServiceDesk. Please give the name of the service or application you cannot access, as well as your username (format: ab123456).
- Unknown username: If you are able to access the contact e-mail address stored in the Selfservice you can use the Password-Reset-Tool to have your username sent. To do so, please click on Forgot Username under the displayed "submit" button. Hence, you will be asked to enter either your matriculation number, RWTH-ID or contact e-Mail adress. You will receive an e-mail containing a link to your credentials and the option to reset your password.
- Unknown password: There are four possible ways to obtain a new password: Using PasswordReset App, Picking Up credentials at the IT-ServiceDesk, Picking up credentials via power of attorney and New credentials by mail and in-house mail
If you have two or more usernames and have problems using an IT-based service, please try to access it with all known usernames. The various permissions (e.g. student or employee status) might in this case be dependent on different usernames. You can check the details about it in the Selfservice. If you still have problems using the service, please contact the IT-ServiceDesk of RWTH Aachen University. If there are no problems with the usage of the specific services, the usernames cannot unfortunately be merged.
You can view and change the following data yourself via the Selfservice. You will find more information about changing you personal data here. You you name is incorrect or has changed, please contact the personnel department (employees) or the Registar's Office (students).
Please note that names are recorded by RWTH as shown on the ID card and are also listed in Identity Management.
If you have several first names, you can define a call name in Selfservice. This call name will be used, for example, as the display name for your e-mail address.
However, this option does not affect all services connected to Identity Management, because some systems are not (yet) technically able to do this. Mostly there are also legal reasons, e.g. if the system generates official documents that must contain the full name.
If you want to change further personal data, please contact the IT-ServiceDesk.
Since 1-13-2015, all roles that require a TIM-Campus linkage are withdrawn automatically. This occurs when the last available linkage was terminated (e.g. by deleting your personal Campus entry). If you have more than one personal entry on Campus, your roles with invalid linkage are transferred to one of your remaining Campus linkages.
In addition, there are roles (e.g. role manager) which are marked with a termination date and withdrawn at this date.
Both role holders and role managers of your organizational unit will be informed by e-mail about two weeks before automatic role withdrawals.
The role "role manager" will only be withdrawn when afterwards one person still holds the role.
- You receive an error message after trying to redeem a role coupon issued for you? Please first check in SelfService under User Data → RWTH Data→ Campus Entries whether you have a TIM-CAMPUS coupling.
- Please have this information ready for us.
- If you still have difficulties, please contact the IT-ServiceDesk and submit and your full name, your user name (ab123456), screenshots of your error message and the URL of your campus entry.
- Here you can find more information about the connection of CAMPUS personal data to the identity management or TIM-CAMPUS coupling.
This error occurs when there is no e-mail address registered for you on Campus. Please contact the admin of your organizational unit and have them enter an e-mail address. After that you can redeem the coupon again provided that the termintaion date has not yet been reached.
Many roles require an entry on Campus. This condition must be fulfiled by you as a role holder. It ensures that you will be assigned an official contact (address, e-mail, phone number) which is necessary for the assumption of roles. This contact does not necessarily have to be the contact in the organizational unit for which you are assuming the specific role. E.g. you should, if you are assuming a role for multiple organizations, assign your primary contact.
The username (Format: ab123456) corresponds to the username for the RWTH Single Sign-On Account. You can find this in the Selfservice. In the Selfservice you can also change the password for the account. If you have forgotten the password for your RWTH Single Sign-On account, you can reset the password using the password reset function.
Many online services offer a so called „institutional login“. You can log into these services by local accounts and additionally by using an account of an institution you are affiliated to. RWTH Aachen University offers „RWTH Aachen Single Sign-On“ for this purpose. You can log in by this service if RWTH is listed in the select list. The assigned account is your RWTH Single Sign-On account.
Please note: Wether you get acces or not depends on release rules for attributes containing information about you required by the service. If there is any doubt, please contact the IT-ServiceDesk.
To log out you have to close all windows of your browser.
Why is that the case?
Shibboleth saves and encrypts the information about who you are and what you are allowed to do in your browser session. Therefore, the data are saved as long as the windows of your browser are open. The information are available for all applications that are protected with Shibboleth so you do not have to authenticate again. But this also means that you cannot log out of a certain application because Shibboleth assumes that you might still want to use the other applications. If one application provided a logout, you would also log out of all other applications.
Please note: Anyone who can access your browser can use the applications protected by Shibboleth as long as you do not close your browser or delete the Shibboleth cookies.
Such error messages appear when you click on the back button in the browser during a safe session. To repair the error close the browser and/or clear the cache and delete the cookies for sso.rwth-aachen.de.
You are shown this error message because you have tried to set the passoword for several accounts at the same time and the process has failed for at least one account. The reason can be, for example, problems in your network connection. Now you can see the page where you can change passwords for several accounts again whereby the choice of the accounts has been reduced to the accounts with failure. You can try reseting the password for theses accounts again.