Important

On the fourth Friday of each month, all locations are closed from 8am to 10:30am. During this time, you can reach us by (Send an email to:) email or phone.

The IT-ServiceDesk is available on the following days and at the following times:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 4pm

You can reach us during our opening hours through the following channels:

• Email: (Send an email to:) servicedesk@itc.rwth-aachen.de
• Phone: +49 241 80-24680 (opens in new tab)
• Chat: Click Chat Support in the bottom-right corner of the IT Center webpages

Alternatively, you can use our AI chatbot (opens in new tab). Please note that it is still in the testing phase and that the answers may not always be fully correct. We therefore recommend verifying the information on IT Center Help. We would appreciate your feedback.

You can reach us in person during our opening hours at the following locations:

• IT-ServiceDesk SW23 (opens in new tab) (Seffenter Weg 23, upper entrance) 
• IT-ServiceDesk SuperC (opens in new tab) (Templergraben 57, information desk foyer)

Information about current restrictions affecting the use of IT Center services is available in our Status Message Portal (opens in new tab).