IT Center Help
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General information
IT-ServiceDesk (EN)
What is the IT-ServiceDesk?
The IT-ServiceDesk of RWTH Aachen University is the central point of contact (Single Point of Contact: SPoC) for anyone using the IT services provided by the IT Center.
The IT-ServiceDesk was certified according to DIN EN ISO 9001:2015 in 2016 and has maintained a Quality Management System (QMS) ever since to ensure the customer-oriented and efficient handling of inquiries submitted to the IT Center.
Who can use the IT-ServiceDesk?
The IT-ServiceDesk of RWTH Aachen University supports all users with questions regarding the IT services provided by the IT Center.
How to use the IT-ServiceDesk
You can contact the IT-ServiceDesk through the following channels:
- via phone, email, or chat
- via the Ticket Portal
- in person during our opening hours at one of our locations
- Please note that an appointment is required for support related to the TreMoGe service for students.
- via our AI chatbot
- Please note that it is currently in the testing phase.