FAQ - IT-ServiceDesk

To check whether a technical issue with a website is being caused by your cache or cookies, please use the incognito or private mode in your browser. If this resolves the issue, we recommend to delete your cache and cookies.

Pressing Ctrl + Shift + Delete will open up the settings for deleting cookies in most browsers.

Information on deleting cookies for common web browsers can be found on the following websites:

• Chrome
• Firefox
• Edge
• Safari (MacBook)
• Safari (IPhone)
• Android

Please contact the ZHV Helpdesk in Department 5.3 of the Central University Administration.

Please contact the ZHV Helpdesk in Department 5.3 of the Central University Administration if you have any content-related problems.

In case of problems with the access via RWTH Single Sign On, please contact the IT-ServiceDesk.