New Credentials by Mail and In-house Mail
If you or a third party cannot come to the IT-ServiceDesk in person, you can send us a request by mail or in-house mail.
- Credentials by mail
- Credentials by in-house mail (RWTH employees only)
Credentials by mail
Please enclose the following documents:
- a written request asking for the new credentials to be sent to you, dated and signed by hand;
- a copy of your identity card, passport or residence visa;
- a sufficiently stamped and suitably addressed return envelope.
Please send your request to the following address:
IT Center
RWTH Aachen University
IT-ServiceDesk
Seffenter Weg 23
52074 Aachen
You will receive your credentials by mail.
Credentials by in-house mail
This option only applies to RWTH employees!
For employees, the IT-ServiceDesk will send the new password upon personal request (via telephone or e-mail) by in-house mail to the business address provided in RWTHcontacts.
