No Access to Contact Email Address
This page explains how to obtain your login credentials if you no longer have access to your contact email address.
Procedure
If you no longer have access to your contact email addres, we can provide you with new login credentials. This process involves an identity check.
After the identity check, the IT-ServiceDesk will issue you with a new password.
Use this password to log in to the Selfservice and set a new password for your RWTH Single Sign-On Account.
Options for identity check
You have the following options for an identity check:
- In person
- Via power of attorney
- Via post
- Via in-house mail (RWTH employees only)
Identity check in person
Please visit one of our locations during opening hours, bringing a valid form of identification (ID card, passport or German residence permit).
You do not need an appointment.
BlueCards will not be accepted.
You can find out about any exceptional changes to our opening hours on the IT Center Blog.
Via power of attorney
If you cannot come in person, you may grant an informal power of attorney to someone else, who will then receive your login credentials from us.
The authorized person must come to one of our locations during opening hours and bring the following documents with them:
- An informal power of attorney stating your clear will that the person may collect your login credentials.
- A copy of your ID (name, date of birth and ID validity must be visible; irrelevant data can be blacked out).
- Their own ID (ID card, passport, German residence permit).
You do not need an appointment.
BlueCards will not be accepted.
You can find out about any exceptional changes to our opening hours on the IT Center Blog.
Via post
If you or a third party are unable to come to the IT-ServiceDesk, you can send us a request by post. Please enclose the following documents:
- a written request asking for the new credentials to be sent to you, dated and signed by hand;
- a copy of your identity card, passport or residence visa;
- a sufficiently stamped and suitably addressed return envelope.
Please send your request to the following address:
IT Center
RWTH Aachen University
IT-ServiceDesk
Seffenter Weg 23
52074 Aachen
You will receive your credentials by mail.
Via in-house mail
This option only applies to RWTH employees!
Employees can request a new password via telephone or email from the IT Service Desk, which will then send the password via in-house mail to the business address provided in RWTHcontacts.
