Token Reset
When you initially set up tokens, you were asked to create and download a TAN list (one-time security codes). If you still have access to this list, you can use one of the one-time security codes to access the Token Manager in IdM Selfservice.
If you can no longer access the Token Manager, you must first contact the IT-ServiceDesk in person and authenticate yourself with a valid ID document.
Have the token reset:
- Verification of an ID document by an employee of the IT ServiceDesk.
- Receive a TAN list with a one-time TAN for logging into the Token Manager via the selfservice.
- Independent creation of new tokens.
Important: Only use the TAN list received from the IT-ServiceDesk to log in to the Token Manager, as the TAN is only valid once.
