Where should telephone malfunctions involving Cisco phones be reported?

• By telephone between 8:00 a.m. and 5:00 p.m. at the IT Service Desk on 0241 80-24680
• Online
  • Via ticket portal: https://ticketportal.itc.rwth-aachen.de
  • By e-mail to servicedesk@itc.rwth-aachen.de
  • Via Chat through the „Chat Support“ button on the bottom right of the IT Center pages.

What information is needed to resolve the malfunction as quickly as possible?

• MAC address of the telephone or serial number (not the WLAN MAC; the MAC address can be found on the back of the telephone set or in the telephone menu):
  • if ascertainable switch or socket number:
• Type of phone (Desk phone/conference room phone/hallway phone/WLAN phone):
• Brief error description (defect of the telephone):
   
• Building no. (if not known the address):
• Room no.(optionally floor/hallway):
• if known Institute/organizational unit:
   
• Date/time (first occurrence of fault):
   
• Working callback number:    

On-call service

In urgent cases, the on-call service can only be reached during on-call hours via the service number 21112 from a telephone connected to the university telephone system.