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On-Call Service
What is the On-Call service?
The IT Center provides an on-call service outside working hours for urgent failure reports of the following central services:
- RWTHonline
- RWTHMoodle/ Streaming Server
- data network
- telephone
Who can use the On-Call service?
The on-call service is available to all users of the above-mentioned services.
How to use the On-call service
The on-call service is available only during the hours listed below and can be reached under the phone number 0241 80-24681 in case of urgent technical issues.
During regular business hours (Monday to Thursday from 8:00am to 5:00pm and Friday from 8:00am to 4:00pm), please contact the IT-ServiceDesk at 0241 80-24680 or via email.
On-call Hours
- Monday to Thursday: 5:00pm - 8:00am (the following day)
- Friday: 4:00pm - 12:00am
- Saturday: 12:00am - 12.00am
- Sunday: 12:00am - 8:00am (Monday)
Data Network Failures
Please have the following information ready at hand so that you can leave it on the voicebox if needed:
- your Name
- address of the building
- name of the building
- name of the institution
- your call back number
Please ensure access to the building and - if necessary - support the on-call service localize the cause of the failure.
- Only errors with regard to devices and cable connections of the Backbone or XWIN access as well as building routers that are managed by the IT Center are fixed by the on-call service.
- All other failure reports are processed by the local network admins during working hours.
- The on-call service for the backbone network, XWIN access, their passive backend components such as cable paths with fibre optic etc. and building routers that are managed by the IT Center can be contacted as specified above.