FAQ - Installation, versions and updates

You can use the Adobe Remote Update Manager (RUM) to provide the updates. This manager is not suitable for checking the available updates though.

Please see an example of a check using the windows command line prompt below:

C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager\RemoteUpdateManager.exe

Output:

**************************************************

Following Acrobat/Reader updates are applicable on the system :

                 (AdobeAcrobatDC-20.0)

**************************************************

**************************************************

*** Installing (AdobeAcrobatDC-20.0) ...

*** Successfully installed (AdobeAcrobatDC-20.0) but system reboot is required...

**************************************************

For more information about the configuration and usage of the RUM see:

https://helpx.adobe.com/de/enterprise/admin-guide.html/de/enterprise/using/using-remote-update-manager.ug.html

Adobe creates PDapp.log. file during the installation. You can find this file in the TEMP register (Windows: C:\Windows\Temp; macOS: /private/var/root/Library/Logs).

For more information about this file and error codes it contains see:

https://helpx.adobe.com/enterprise/kb/troubleshoot-install-uninstall-errors-ccp.ug.html#main-pars_header_1700145569

https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/kb/troubleshoot-install-uninstall-errors-ccp.ug.html

For information about alternatives for Adobe products see:

https://doku.lrz.de/display/PUBLIC/Adobe+Alternativen

The most frequent reason for installation problems is a conflict with a running process. Please make sure that all Adobe applications, Office applications and browsers are closed during the installation. As Add-Ins for some other programs are being installed during the Adobe installation, the process may be canceled if one of these programs is running.

If a problem persists, please provide us with the complete log data of the device in question. Please use the Log Collector Tool to gather all the log data and attach the generated .zxp-data to your inquiry that you send to the IT-ServiceDesk.

https://helpx.adobe.com/de/creative-cloud/kb/cc-log-collector.html

When using the installation without self-service, all licensed Adobe applications are installed automatically. This package is currently approximately 30 Gigabytes large and can be slow to install on some systems.

Further information can be found here.