FAQ - Error messages

That means that you have logged in with your private Adobe ID. Please try to log out and log in again. Please follow the steps described under "Login" during the login. If you do not need your private Adobe ID, you must delete it yourself.

In this case, an Adobe account has not been created with you primary e-mail address. Please check you address as described here and send us the right e-mail address.

You can only use the Creative Cloud Desktop, if you have installed All Apps package with Self-Service. Other packages (All Apps without Self-Service and Acrobat Pro DC) do not provide access to the Creative Cloud Desktop app. All licensed products are installed here so that you do not have to use Creative Cloud Desktop to use them.

The reason for the message is disabling of an online service for the RWTH license that the link Download Acrobat DC Pro forwards to. Please use the installation files provided on the download server.

• I get the error message "Installation Failed. Please refer to PDApp.logg for more information." What should I do?

Please close the browser and all office applications before installation.

This is a known problem, where the Adobe installation file can be blocked on macOS.

An exception for Adobe must be set up. To do this you should choose the Apple menu, then "System Settings", click "Privacy & Security"  in the sidebar, then go to "Security". (You may need to scroll down to find the app.) Once you have set up the exception, Adobe can be installed normally.

Information about this process can be found in the Apple manuals.

• Why do I get the error message in SeviRe "An error occurred while assigning the licence. { "message": "Illegal to invite user from another organisation's owned auth src" }
  If you receive this error message, the domain Adobe is not known. Please send an email with the domain to servicedesk@itc.rwth-aachen.de