Important notes on handling telephone terminals and office switches: 

• Do not remove any cables from the telephone or the connection socket or switch
• Leave the Cisco telephone terminals on the tables
• Do not take the telephone terminals out of operation
• Do not remove any telephone terminals or switches from the room

The regulations also apply on public vacations and during vacation periods!

Background: The IT Center has a supply mandate and is responsible for the proper and smooth operation of the telecommunications system (TK-system). The telephone terminals must be maintained and the software updated. Availability must be guaranteed for this. If handled incorrectly, telephones can no longer be used and can only be reactivated by the specialist department. Please help to reduce avoidable faults.  

There is also the possibility that the telephone terminals may be damaged by handling the connection and disconnection incorrectly! In this case, we cannot provide a cost-neutral replacement. 

There is detailed documentation on the locations of the individual telephone terminals. One of the aims of the documentation is to enable the university guard station (113) to quickly instruct rescuers in the event of an emergency. 

The regular Chancellor's circular "Availability of the Central University Administration at the end of the year and safety measures before the holidays" at the turn of the year (e.g. Chancellor's circular dated 28.11.2023 - German language) also refers to the correct handling of telephone terminals and office switches. 

If you wish to move your devices, please contact your telephone administrator so that a corresponding telecommunications application can be submitted to the IT Center (TK-request).
 

Please report any faults to the IT Service Desk (servicedesk@itc.rwth-aachen.de).