FAQ - Software for the RWTH Aachen University

The Campus license programme includes Software Assurance which allows the user to install up to 4 virtual OSEs on a licensed machine or 4 virtual OSEs on an enterprise VDI which can be accessed via remote.

Please make sure that

• the license is still valid and you have purchased the correct license for the current license period.
• the license is not already in use elsewhere.
• you are connected to the RWTH network.

If you still cannot use the licenses, contact the IT Service Desk, along with the order confirmation, error message and the following information:

• time
• computer name / host name
• operating system
• IP address
• user name of the failed license access attempt.

Please include the the order confirmation and a screenshot of the error message you receive.