On this page, you will find answers to FAQs on the Adobe installation, versions and updates.

Is it possible to downgrade to an older version?

• No. Only the newest version is available. The installation data for older versions should be extra packaged, that is why they are not available. 

How can I provide updates as an administrator without a license and how can I check whether updates are available?

• You can use the Adobe Remote Update Manager (RUM) to provide the updates. This manager is not suitable for checking the available updates though.
  For more information about the configuration and usage of the RUM see the official Adobe documentation.
  Please see an example of a check using the windows command line prompt below:

C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager\RemoteUpdateManager.exe

Output:

**************************************************

Following Acrobat/Reader updates are applicable on the system :

                 (AdobeAcrobatDC-20.0)

**************************************************

**************************************************

*** Installing (AdobeAcrobatDC-20.0) ...

*** Successfully installed (AdobeAcrobatDC-20.0) but system reboot is required...

**************************************************

How can I check what package has been installed and if the installation has been successful?

• Adobe creates PDapp.log. file during the installation. You can find this file in the TEMP register (Windows: C:\Windows\Temp; macOS: /private/var/root/Library/Logs).
  For more information about this file and error codes it contains see the admin guide and troubleshoot page.

Are there any alternatives for Adobe products?

• For information about alternatives for Adobe products see the following page.

I am getting an error during the installation process and the installation is stopped. Why?

• It is possible that there are some files of the old installation (with series numbers) left on the computer. Please uninstall the old installation thoroughly. It is advisable to use the Adobe Creative Cloud Cleaner Tool for that. For the tool download and for user guidance please visit Adobe website.

I have uninstalled all Adobe installations using the Creative Cloud Cleaner, but the installation still cannot be completed. What should I do?

• The most frequent reason for installation problems is a conflict with a running process. Please make sure that all Adobe applications, Office applications and browsers are closed during the installation. As Add-Ins for some other programs are being installed during the Adobe installation, the process may be canceled if one of these programs is running.
  If a problem persists, please provide us with the complete log data of the device in question. Please use the Log Collector Tool to gather all the log data and attach the generated .zxp-data to your inquiry that you send to the IT-ServiceDesk.

As an admin, why am I unable to access the software packages in a SelfServiceForAdmin installation?

• To access the software packages as an admin, you need an Adobe account. An account without license assignment is sufficient for this purpose.
  Please set up an account using SeviRe for this purpose.

Can I install packages from Adobe?

• Yes, it is possible to install packages from the Adobe website and Creative Cloud app.

Why is the installation without self-service so slow?

• When using the installation without self-service, all licensed Adobe applications are installed automatically. This package is currently approximately 30 Gigabytes large and can be slow to install on some systems.
  Further information please see Installation and Updates.