Status and Changes

HPC Change Log

We offer an up-to-date log of important changes (wird in neuem Tab geöffnet) to the HPC System.

We encourage users to read the change log regularly to keep track with possible changes that could break or modify the expected behaviour of programs.

You can also subscribe to the change log RSS feed to stay updated:

https://blog.rwth-aachen.de/itc-changelog/en/category/hpc/feed/ (wird in neuem Tab geöffnet)

HPC Maintenance Log

We also offer an up-to-date log of current known problems and upcoming downtimes (wird in neuem Tab geöffnet) due to maintenance:

You can use the RSS feed as well:

https://maintenance.itc.rwth-aachen.de/incident-change-application/status/messages/463/queue_feed.rss?locale=en (wird in neuem Tab geöffnet)

Support

Support per Email or Ticket Portal

Users can contact us to request help with problems or ask questions via (E-Mail schreiben an:) Email or our ticket portal (wird in neuem Tab geöffnet).

If you have problems with specific Slurm Jobs, please provide any of the following available information:

• Job ID
• Filesystem Paths to Jobscript, Input and Output files
• Screenshots

Monthly HPC Consultation Hour

We offer an online HPC consultation hour (wird in neuem Tab geöffnet) once a month, every four weeks, on the third thursday of every month at 14:00.

In the online HPC consultation hour, you can ask HPC related questions, explain your problems and obtain feedback and technical support.

Example Collection

Additionally, we offer several practical examples and scripts (wird in neuem Tab geöffnet) that demonstrate how to allocate jobs and use specific software packages: