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I get the message "Access denied" or "Another user is logged in at the moment" when I try to log in. What can I do?
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I get the message "Access denied" or "Another user is logged in at the moment" when I try to log in. What can I do?

Error message Access denied Error message Access denied

In this case, an Adobe account has not been created with you primary e-mail address. Please check you address as described here and send us the right e-mail address.

last changed on 09/11/2025

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