On this page, you will learn how to completely remove Adobe Shared Device Licenses and clean up your system to avoid conflicts when changing licenses.

When switching from Adobe Shared Device Licenses to Named User Licenses or Acrobat Reader, the old installation of Adobe must first be completely removed. In addition to uninstalling the Adobe packages, some local files and folders must also be deleted.
Otherwise, the new installation of Adobe programs will continue to be recognized as a Shared Device.

Procedure for uninstalling

Step 1
Uninstall the old Adobe installation.

Step 2
Then use the Adobe Cleaner Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Step 3
Clean up license and login data. To do this, please delete and empty the following folders:

OperatingConfigs (contains SDL license information)

Win: C:\Programdata\Adobe\OperatingConfigs
Mac: /Library/Application Support/Adobe/OperatingConfigs

SLStore and SLCache (contain cross-user license information)

*Please only delete the contents of the folder*

Win:
C:\ProgramData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache

Mac:
System/Library/Application Support/Adobe/SL Store
System/Library/Application Support/Adobe/SL Cache

Step 4
Now install the new package, if desired.