By clicking on the different services in the selfservice, the properties of an account can be changed. Under the service RWTH-E-Mail" you can e.g. set up an e-mail redirection.
First, log in to Selfservice and select Accounts and Passwords under Account Overview. Click on the pencil icon in the RWTH e-mail line.
The account information page opens. Under the "Forwarding" section, you can enter the email address to which you want incoming emails to be forwarded. The sender information will be preserved. If you enter an email address outside of RWTH Aachen, the recipient may decline to accept the email.
Under the "Options" section, you can select the type of forwarding you want. The following types are available:
- Local storage: Emails are stored in your original mailbox and are not forwarded. The "Forwarding" field will remain blank.
- Forwarding: Received emails are forwarded to another email address, so they are not present in your original mailbox and do not take up storage space there. The email address to which you want to forward must be entered in the "Forwarding" field. The original email is forwarded here after the reception information is processed and is not stored in the mailbox at all. The sender's email address is preserved.
- Forwarding and local storage: In this option, emails are forwarded to another email address and are also stored in your original mailbox. The email address to which you want to forward must be entered in the "Forwarding" field. Forwarding takes place immediately after the reception information is processed, not as a forwarding from the recipient mailbox!
Please note: When forwarding an email, the original sender address is preserved because the emails are forwarded directly from the RWTH server to another email address. This may cause emails to be rejected by the receiving mail server (forwarding email address) because the RWTH Aachen mail server does not have the right to send emails with an arbitrary sender address (SPF, see our blog post), and the emails will not be accepted. To avoid this, you can configure the incoming mail rule (e.g., OWA) to forward emails to another email address after they are received in the recipient's mailbox. In such a configuration, a @rwth-aachen.de address is entered as the sender address. This also changes the subject line of the email. For receiving mail systems, it appears that the RWTH Aachen mail system is sending an email with the sender address from this domain name. The SPF check on the recipient's side does not fail in this case.