What is a Filter configuration?

With the Filter configuration users can permanently divert incoming calls to selected colleagues. As long as this filter is activated, all incoming calls whose numbers are not entered in the Filter configuration are automatically forwarded to the selected number.

How do I set up a Filter configuration?

Filter configurations can be requested by the institute management or institute administrators by e-mail to the IT ServiceDesk. Filter configurations are then initially set up by the IT Center department. Please provide the following data with your request:

• Telephone number and name from which the calls are to be forwarded
• Phone number(s) and name(s) that should be available as possible forwarding destinations

How do I control the Filter configuration?

If required, you can deactivate a configured filter yourself or select other persons involved to whom the calls should be forwarded. You can use both the TK-Portal and the desk phone for this.