What is a Filter configuration?

With the Filter configuration users can permanently divert incoming calls to selected colleagues. As long as this filter is activated, all incoming calls whose numbers are not entered in the Filter configuration are automatically forwarded to the selected number.

How do I set up a Filter configuration?

Filter configurations can be requested by the institute management or institute administrators by e-mail to the IT ServiceDesk. Filter configurations are then initially set up by the IT Center department. Please provide the following data with your request:

• Telephone number and name from which the calls are to be forwarded
• Phone number(s) and name(s) that should be available as possible forwarding destinations

How do I control the Filter configuration? 

If required, you can deactivate a configured filter yourself or select other persons involved to whom the calls should be forwarded. You can use both the TK-Portal and the desk phone for this. You can find instructions to activate the Filter configuration with the TK-Portal below.

Activate Filter configuration with TK-Portal

First call up the TK-Portal and navigate on the left-hand side to the point Filter configurations.

To activate the Filter configuration, click the slider in the Filter status area. If the displayed area is red, all calls go directly to the boss. If the area is green, the calls are forwarded to the selected person.

You can use the sliders at Forward to to specify who should be forwarded to (green) and to which people should not be forwarded (red).

Overview of Filter configuration in TK-Portal

Here you can see the status of your Filter configurations.
The view is divided into 5 areas:

Filter status (1): Defines to whom calls should forwarded to. Green means that the filter is active, red means the filter is not active.

Name (2): Name of the filter.

Forward from (3): Specifies the person for who this connection is active.

Forward to (4): This can be used to control the people to whom calls are forwarded when the filter is active.
If there is only one person listet, this cannot be activated or deactivated.
If there is more than person listet, the forwarding destination can be changed using the button in front of the name if the filter is active.

Allowlist(5): The Allowlist column shows which people/numbers are not blocked despite being actively connected.
These values ​​can be changed centrally by the administration. For appropriate adjustments, please contact the IT-ServiceDesk.

Read also

• Filter configuration with Cisco Phone