FAQ - Backup Commvault

• Support requests can be made via the IT Service Desk by email to servicedesk@itc.rwth-aachen.de, phone (+49 241 8024680) or chat via IT Center Help.
• The following information must be included in my request:
  • Job ID
  • Operating system
  • FQDN/ Client Name
  • Contact person
  • Group/Context ID and Institute
  • Role

• Backup migration is not about migrating data, but about migrating new backup clients.
• Specifically, the appropriate software package is installed here and then the client is registered in Commvault.
• The initial full backup is then performed automatically via the server plan assignment.

• In order to use the Backup and Restore service in the Commvault Backup System, you must have the decentralized Backup Admin or DaSi Local Admin role. (see Getting Started with Commvault).
• The administration of permissions within Commvault is managed by the IT Center or the respective service provider center. 

• You can view the list of permissions in the Commvault Command Center at https://console1.dasi.rwth-aachen.de/. 
• Click on 'Manage', then on 'Security', then on 'Roles' and under 'Permissions' you will see the list of all permissions.

• The data is encrypted throughout the entire system, i.e. over the entire lifetime.
• There will be no client encryption, MGMT provides security via server key management.

• Basically, all persons with the DaSi Local Admin role who belong to a group (Org ID) are authorized to administrate clients of this corresponding group. (The role Administration Backup or DaSi Local Admin is a role that is assigned centrally).

• Wide range: WIN current variants, MacOS, Linux derivatives, very many UNIX systems, some integrations for storage appliances, and many more.

• The monthly backups are kept for six months. 

• There will be no Linux repo in the classic sense, but an improvement to TSM.
• The HTTP repo download will only be necessary for the initial installation.

• Prior data encryption is not provided, but it is possible. We are currently working on the processes.

• The changeover of the TSM backup to "Read Only" will take place on 17.01.2023, i.e. after this date no backups will be accepted via TSM. Until then we ask all backup users to change their systems. 
• The TSM system will still be available for a restore for a certain period of time. 

• Generally, the software on the clients is updated via the CommServe. 

• Adminconsole (https://console1.dasi.rwth-aachen.de/adminconsole/#/fsServers):

You can usually reach the admin console when you log in for the first time. If this is not the case, you can also access it via the address bar at console1.dasi.rwth-aachen.de. If you are on the admin console, there is a link to the web console at the bottom left of the menu.

• Webconsole (https://console1.dasi.rwth-aachen.de/webconsole/applications/):

You can access the web console by logging in to the admin console and then following the link to the web console (bottom left of the menu). If you have been automatically logged out, you will also be redirected to the web console.

 

On the client side, ports 8400 and 8403 must be open. 

Commvault establishes a VPN connection via these ports.