This page describes how you can deactivate or delete your tokens in case you have no access to them anymore (e.g. you have lost your smartphone):

• Deactivating token
• Deleteing token

Deactivating token

If you temporarily do not have access to your token, you can deactivate it in the Token Manager.

Step 1
Select the relevant token.

Step 2
Click on Deactivate.

This token is temporarily no longer available for multifactor authentication. To reactivate the token, select it and click on Activate.

It is more secure if you delete the token. 

Deleting token

If you no longer have access to your token or it could be compromised, delete the token immediately in the Token Manager.

Step 1
Select the relevant token.

Step 2
Click Delete.

The token is now no longer available for multi-factor authentication.

Please note:

There must be at least one TAN list (one-time security codes). If you want to delete all tokens, you must first delete all other tokens before you can delete the TAN list.
If you no longer have an active token, you can no longer access IT services that are protected with a second factor!

Further information:

• Set up token
• Lost tokens