You can report Alcatel phone malfunctions as follows:

• By phone at 24680;
• Online via ticket portal: https://ticketportal.itc.rwth-aachen.de
• or by e-mail to servicedesk@itc.rwth-aachen.de

In order to be able to correct the fault as quickly as possible, we require the following information:

• Phone number of the affected connection:
• Type of phone (Desk phone/Hall phone/Conference room phone/DECT phone/Fax machine):
• Brief error description (defect of the telephone):
   
• Building no. (if not known the address):
• Room no.(optionally floor/hallway):
• if known Institute/organizational unit:
   
• Date/time (first occurrence of fault):
   
• Working callback number:

On-call service

Please inform the IT Service Desk on Mondays to Thursdays from 08:00 - 17:00 and Fridays from 08:00 - 16:00 by calling 0241 80-24680.

After 6:00 p.m., in urgent cases, the on-call telephone service can be reached exclusively at the times listed below via the service number 21112 from a telephone in the university telephone system.

Day of week                          Begin              End (potentially next day)

Monday-Thursday                06:00   PM      07:30 a.m.

Friday                                     06:00   PM      00:00

Saturday                                 00:00              00:00

Sunday                                   00:00              07:30 a.m. (Monday)