FAQ - Alcatel phone system

The following phone types are provided: Alcatel Alcatel 8028, 8029,8038, 8039, 8068, DECT 8232

Current prices can be enquired at our IT-ServiceDesk.

By entering * * 8 you can switch your device to DTMF in order to e.g. use speech automated telephone services. The feature automatically expires once the connection is terminated.

There will be no briefing on site. You can find documentation on the Alcatel telephone system and the CISCO telephone system here on IT Center Help

If you have any questions, please contact the IT-ServiceDesk.

You should not exchange phones of different types since the types and related functions are centrally configured on the telephone system. If an exchange should be necessary, please submit an application for relocation (opens in new tab).

The blank fields are available and can be assigned e.g. one-touch destinations.

Lock phone: * 3 3

Unlock phone: * 3 3 and password

Default password 0000. You can change the password via i - Progr -Paßw.

Pick up the receiver of your phone and dial the phone number 118. The phone number of your connection will be announced. 

This announcement is to remind you of the activated call forwarding. However, you can still make phone calls without previously deleting the call forwarding.  

Yes, with 121 + four-digit call number. Delete with 120.

Dial the phone number during the call. After the connection is established, you can connect the participants by either hanging up the phone or pressing the "Transfer"-key.

The user of a phone number can request the activation of their Voicebox (opens in new tab) in acknowledging the restrictions of use. A description of the configured functions can be found in the manual.

Please make sure that all cables are connected to the phone, receiver and socket.  

You can determine whether the fault is caused by the device by swapping it with a device of the same type (if available). You can then report whether the fault is systemic or caused by a particular device to the fault-clearing service.

Malfunctions of the Cisco telephone system can be reported to the IT-ServiceDesk via email or telephone (opens in new tab).
More detailed information and notes on the required data can be found in the corresponding article.

The name entries are transferred from the RWTH Person Directory onto the TC system at regular intervals. Therefore, in case of an incorrect display of the name, please initially check the corresponding entry in the RWTH Person Directory. Modifications can be made by the person entitled to change phone book entries.

• If you want to reach a phone number within the RWTH, it is sufficient to dial the last 5 digits of the phone number, e.g. instead of +492418012345 only 12345.
• For external numbers either start with the prefix code "0" or with "+" and the corresponding country code, e.g. 00241... for Aachen or 00031... or +31... (for the Netherlands)
• This also applies to cell phone numbers.
• These rules also apply when setting up call forwarding!