FAQ - Virtual Serverhosting

• You can order your virtual machine (vm) directly via SeviRe.

• In SeviRe you have the possibility to individually set up or change the configuration of the vms you ordered, according to the current offer.

• In the SeviRe-Portal under ‘Virtual server hosting’ > ‘VM List’ you will find a table of all virtual machines (VM) belonging to your organisation. In this table, a link to the corresponding vCenter Server is stored for each VM in the ‘vCenter link’ column, which takes you directly to the context of the VM in question. The prerequisite for using the functions of the vCenter Server (VM On/Off/Rest/Suspend, KVM, Remote Media) is that you have the ‘VM Admin’ role for the VM.

• You need the following data to log in to the vCenter:
  • User name: <username (format: ab123456)>
  • Password: <your personal server hosting password>

• The vCenter Servers can only be reached from RWTH Aachen University networks.

• Current prices and offers can be found in the SeviRe portal.

• No, the IT center offers a separate backup service.

Imports and exports of VMs for the IT Center's "Virtual Server Hosting" service are not supported.
Due to the very high effort and poor technical results of VM imports and exports, these cannot be supported.

New VMs can be requested at any time via orders in the SeviRe Portal.
Data from and to VMs can be copied via the board tools of the operating system installed on a VM or the applications used there.

The IT Center provides ISO files for installation on virtual machines (VMs) for all VM guest operating systems currently supported through the "Virtual Server Hosting" service. Additionally, ISO files for solving common issues (system recovery, live operating systems) are available.

Other ISO files are not provided.

If a different ISO file is absolutely necessary for a VM, it can be requested via e-mail with a proper justification.

Please note that the review of your request may take several days, and not every request can be approved.