FAQ - Virtual Server Hosting

You can order your virtual machine (vm) directly via SeviRe. The portal allows  to individually set up or change the configuration of the vms you ordered, according to the current offer.

You can access your VM through the SeviRe portal. You can find the vCenter link to your VM under Virtual Server Hosting > VM List. To access the vCenter, you need:

• the role "VM Admin" for the VM
• your username (format: ab123456) and the password for the serverhosting account
• a connection to the RWTH network."

Current prices and offers can be found in the SeviRe portal.

No, the IT center offers a separate backup service.

No, due to the very high effort and poor technical results of VM imports and exports, these cannot be supported.

New VMs can be requested at any time via orders in the SeviRe Portal.
Data from and to VMs can be copied via the board tools of the operating system installed on a VM or the applications used there.

The IT Center provides ISO files for installation on virtual machines (VMs) for all VM guest operating systems currently supported through the "Virtual Server Hosting" service. Additionally, ISO files for solving common issues (system recovery, live operating systems) are available.

Other ISO files are not provided.

If a different ISO file is absolutely necessary for a VM, it can be requested via e-mail with a proper justification.

Please note that the review of your request may take several days, and not every request can be approved.

This may happen if the focus is not correctly set within the console window.

You can usually tell that the focus is set correctly when the mouse cursor disappears inside the console.

Click explicitly with the mouse into the black area of the console display. Only then will keyboard commands be forwarded to the virtual machine.