No Access to Any Tokens
This page explains what to do if you lost access to your tokens.
Please note
Procedure
If you do not have access to your tokens (e.g. token lost or used up), we must reset your multifactor authentication. This requires an identity check.
After the identity check, the IT-ServiceDesk will issue a one-time security code.
Please use this security code to log in to the Token Manager and create new tokens.
We recommend that you create at least two different tokens.
You can find instructions on creating tokens under Next Steps.
Options for identity check
You have the following options for an identity check:
- In person
- Via power of attorney
- Via post
- Via in-house mail (RWTH employees only)
Identity check in person
You can visit one of our IT-ServiceDesk in person and present a valid identification document (ID card, passport, German residence permit).
You do not need an appointment.
BlueCards will not be accepted.
You can find out about any exceptional changes to our opening hours on the IT Center Blog.
Via power of attorney
You can grant an informal power of attorney to a third party, who will then be given your one-time security code.
The authorized person must come to the IT-ServiceDesk during opening hours and bring the following documents with them:
- An informal power of attorney clearly stating that the person may collect your one-time security code.
- A copy of your ID (name, date of birth and ID validity must be visible; irrelevant data can be blacked out).
- Their own ID (ID card, passport, German residence permit).
You do not need an appointment.
BlueCards will not be accepted.
You can find out about any exceptional changes to our opening hours on the IT Center Blog.
Via post
If you or a third party are unable to come to the IT-ServiceDesk, you can send us a request by post. Please enclose the following documents:
- a written request asking for the one-time security code to be sent to you, dated and signed by hand;
- a copy of your identity card, passport or residence visa;
- a sufficiently stamped and suitably addressed return envelope.
Please send your request to the following address:
IT Center
RWTH Aachen University
IT-ServiceDesk
Seffenter Weg 23
52074 Aachen
Via in-house mail
This option only applies to RWTH employees!
Upon personal request (via telephone or e-mail), the IT-ServiceDesk will send the one-time security code to employees by in-house mail to the business address provided in RWTHcontacts.
Next Steps
- Authenticator App e.g. for Smartphone, Laptop or Desktop (TOTP)
- Hardware Token for VPN and RWTH Single Sign-On (HOTP)
- Hardware Token for RWTH Single Sign-On (WebAuthn/FIDO2)
