FAQ - Webhosting

Server 1 + 2:

• PHP: 5.3.3
• MySQL: 5.1.52
• Apache 2.2.22

Server 3 + 4:

• PHP: 5.4.16
• MySQL: 5.7
• Apache: 2.4.6

• Access only within RWTH network
• Access to the websites via WebDAV
• Access is granted via the server web-upload.rwth-aachen.de

• The easiest way is to generate a .htaccess-file.

• Software: Blogs are managed Wordpress blogs of the central RWTH blog system.
• User administration: The contact persons registered for a blog are listed as administrators of the respective blog. As administrator, you can add further persons as subscriber, editor, author or co-woker in the module "Benutzer" (User). The rights of the user roles can be viewed here. The login is done by means of Shibboleth. Prerequisitions for a registration as user are a username (format: ab123456) and a previous authentication in the blog system.
• URL: A blog has the URL blog.rwth-aachen.de/"Blogname".
• Plugins: Contact persons can activate various extensions for a blog. Those can be found in the administration section under "Plugins".
• Overview page: By default, blogs appear in an overview of all blogs. If this is not desired, please inform us via the request form.

• First create a file with the following content:

  <?php phpinfo(); ?>

• Save this file as .php-file (e.g. info.php)
• Upload this file to your webspace
• visit http://<your subdomain>.rwth-aachen.de/info.php

• Caution: This file should only be used to check the installed PHP version and features, to be deleted afterwards. Otherwise, visitors of the site are able to exploit known security issues. If you really need a file like this for a longer period, you should protect it from access by unauthorized visitors. Just create a file named .htaccess with the following content:

  <Directory absolute_path/> <Files info.php> AuthType basic AuthName "PHP Info" AuthUserFile /absolute_path/.htusers Require valid-user </Files> Require all granted </Directory>

• A web space can easily be cancelled by the person(s) in charge of the role IT-purchaser of your institution. To do so, please access the IT shop in your role as an IT purchaser and choose the tab “orders” on the left hand side. Please make sure to back up your data incl. data bases, in case you might still need them for future actions. After cancelling, all data will ultimately be deleted and cannot be retrieved. Now you can cancel the web space in the column “change product status”. After doing so you will receive an e-mail confirming your cancellation order, which will then be finalized by the IT ServiceDesk.

  Student associations have to enter cancellation orders manually via e-mail to the IT ServiceDesk.

• Only an IT-purchaser can add or delete contact persons in the contact persons menu. To do so, you must select the option "Edit" in the overview of the respective URL. To register a new contact person you must enter their e-mail address. The registered person must then confirm their contact person status via this e-mail. Once listed, contact persons can be deleted by the IT-purchaser.

• As soon as a new invitation has been sent to a contact person, their e-mail address appears in the contact person list. The function "delete coupon" is available until the contact person has been verified by confirming the invitation e-mail. The coupon can be deleted to prevent the confirmation.

• To be able to apply for a database or an alias you must be listed as contact person of the URL. Then you can select this URL under My URLs and make the desired changes in the detailed overview. Please be aware that databases can only be requested for websites and aliases are only available for websites and software.

• If you are the IT-purchaser for several institutes this function enables you to view only a certain IKZ or all IKZs. By default, all IKZ URLs are shown.

• Personal data are only stored after agreeing to the data privacy statement. Further information can be found there.

• Contact the IT-purchaser responsible for the URL. The IT-purchaser can add you as contact person by adding your e-mail address.

• Requests for a new URL can only be made by an IT-purchaser via the IT-Shop.

• The number of contact persons is not limited. But every URL must have at least one contact person.

• If you cannot find a solution for your question or problem on the help pages you can use the contact form on the "My URLs" page to request help.

• Giving your telephone number is not obligatory.

• You can apply for an encrypted connection for your websites in the "My URLs" menu. The application will be sent after selecting an operation mode and entering an e-mail address.

• The certificate has to be send back to the Servicedesk because it is not able to integrate by itself.