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Decrypting vaults

Anleitung

To unlock the vault, proceed as follows:

Step 1

Click on the large ‘Unlock’ button in the main window of the Cryptomator app.

Screenshot of the start window of the Cryptomator app. The ‘Test name’ vault is selected on the left. The ‘Unlock...’ button is in the centre.

Step 2

The ‘Unlock vault name’ window opens and Cryptomator opens your default browser for authentication on the Cryptomator website.

Screenshot of the pop-up window "Unlock [Vaultname]" ([Tresorname] entsperren). Below the status "Waiting for authentication..." (Warten auf Authentifizierung...) is the link "No redirection? Click here to open." (Keine Weiterleitung? Zum Öffnen hier anklicken.) and at the bottom right the button "Cancel" (Abbrechen).

Step 3

Enter your login details here and confirm them by clicking on Sign In.

If you are already logged in to Cryptomator Hub in your browser, this step will be skipped.

Screenshot of the "Sign in to your account" login page. Visible are two input fields stacked on top of each other: the upper field "Username or email" and the lower field "Password". Below them is the "Sign In" button.

When you log in to Cryptomator Hub for the first time, you will be asked to set up your account.

If you have just set up your account, the vault owner must grant you access to the desired vault as described here. Try to unlock the vault again after the vault owner has granted you access.

last changed on 11/25/2025

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