FAQ - Access for applicants and unlocking a student profile

• If you have forgotten your former RWTH Single Sign-On account credentials, you can have them sent to your contact email address on file for the account via the link below:

https://rwth-aachen.de/passwordReset/

• If you no longer have access to your contact e-mail address or cannot recover your access data for other reasons, please contact the IT ServiceDesk. To issue your access data, please add the following files to your support request for data protection reasons:
• Image/photo/scan of the front and back of your ID card, passport or residence visa.
• Image/photo/scan of a handwritten and signed cover letter in which you request the issuance of your access data to your desired e-mail address.

• You receive the error message "The credentials you entered are incorrect".

Possible solutions:

For the "Login for applicants" see instructions in the link

• This error is caused by you owning a RWTH Single Sign-On account that lacks any status which would allow access.

  • If you have redeemed your ConnectMe coupon within the last 24 hours, we ask that you wait. Logging in will be possible 24 hours after the coupon was redeemed.
  • If you have not received a ConnectMe coupon or believe that you should already have access to RWTHonline, please use the support form to make an enquiry with the category "Access to RWTHonline". Please include:
    • Your username (e.g. ab123456)
    • Your current status at the RWTH (e.g. student, employee...)

If you receive an e-mail stating that you are not able to register on RWTHonline this is due to your personal data already being associated with an account in the system. There are three possible scenarios:

1. You already have access to RWTHonline via an applicant account.

You can have your username and a password reset sent to the e-mail address that you registered for the account. If you no longer have access to this e-mail address or the recovery fails for other reasons, please use the support form to make an enquiry with the category "Access to RWTHonline". Please include:

• your full name
• your date of birth
• your username (if known)

2. You already have a RWTH Single Sign-On account.

If you are currently enrolled at or employed by RWTH Aachen University, you will already have a RWTH Single Sign-On account. Please use this account for the application process.

If you have previously worked or studied at RWTH, or received an offer to study Dentistry/Medicine, you will already have a RWTH Single Sign-On account which can be reactivated. In order to do this, start the normal registration process for applicants on the RWTHonline homepage. You will subsequently receive an e-mail with a registration code. To reactivate your account, you must use the support form to make an enquiry with the category "Access to RWTHonline". Please include:

• the registration code
• your full name
• your date of birth
• the e-mail address that you wish to use throughout the application process

3. There is another person with the same name that already has an account.

Similar to 1., but the data of another person is blocking your registration. In this case, you must use the support form to make an enquiry with the category "Access to RWTHonline". Please include:

• the registration code
• your full name
• your date of birth
• your address

First-time enrollees

Have you already received your confirmation of enrollment via email? If not, please use the support form with the category "Bachelor/Staatsexamen" to check the status of your enrollment.

After you have received your confirmation of enrollment, your personal ConnectMe coupon is usually sent the following day in an e-mail with the Subject "Welcome to the RWTH University".

If you still have not received a coupon on the following day, please use the support form with the category "Access to RWTHonline".

Re-enrollees

If you were previously enrolled at the RWTH University, a ConnectMe coupon will not be generated or sent to you. Your former RWTH account is automatically re-activated, and you can access the RWTH services with your former RWTH login credentials once you are enrolled.

If you have forgotten your RWTH login credentials, you can have them sent to your contact e-mail address by using the password reset app:

https://rwth-aachen.de/passwordReset/

If you no longer have access to your contact e-mail address or cannot recover your access credentials for other reasons, please contact the IT-ServiceDesk.

Employees

If you are an employee of RWTH and have applied and enrolled via your RWTH Single Sign-On Account, the coupon dispatch may have to be initiated manually. Please use the support form with the category "Access to RWTHonline" to start this process.

ConnectMe coupons will now only be issued in person after identity verification by the IT-ServiceDesk.

If a personal identity check is not possible on site, please contact us by e-mail at servicedesk@itc.rwth-aachen.de.

Your Single Sign-On account must have the status RWTH student. To obtain this status, you must redeem your personal ConnectMe coupon, which you will receive after your enrollment.

• If you have not received your ConnectMe coupon, please use the Support Form to make an enquiry with the category "access to RWTHonline".
• If you have already redeemed your coupon and more than 24 hours have passed, you can switch to your student profile in RWTHonline by clicking on the symbol with the three people at the top of your screen.