FAQ - Sophos Antivirus

Access to the server is only possible within the university network. If you dial in via an Internet Service Provider (ISP), you must also establish a connection with the Cisco VPN Client.

Yes, because a secure connection to the RWTH network is established via VPN.

The log files under C:\ProgramData\Sophos\AutoUpdate\Logs contain, among other things, an entry "CIDSYNC_E_CIDSWAPERROR".

This indicates that the cache folder of the auto-update was blocked by another process and the service could not save all the downloaded files. Usually the Windows index service is responsible for this.
See http://www.sophos.de/support/knowledgebase/article/59494.html.

Windows refuses to update to version 10 if the web filtering service is not disabled in Sophos.

Alternatively, you can temporarily uninstall Sophos and reinstall it on Windows 10.

To improve the detection rate, you can send suspicious files to Sophos for investigation. This can be done either via a web interface or by email. More information can be found at https://community.sophos.com/kb/en-us/11490

Under c:\programdata\sophos\update manager\update manager\*.*

An RPC-based protocol is used to communicate between Enterprise Console and the client on which Sophos is installed. Since additional ports are required for communication, it is easiest not to block any ports between Enterprise Console and the client.

This error is "normal" from time to time and usually occurs when the configured parent itself updates its files at this time. See also http://www.sophos.com/de-de/support/knowledgebase/66176.aspx.

Yes, this is possible. Instructions can be found at http://www.sophos.de/support/knowledgebase/article/63184.html.

No parameters can be given to the 'standaloneinstaller'. This is only possible for setup files provided by Enterprise Console or Control Center via CID.

A description of the available parameters can be found at http://www.sophos.com/support/knowledgebase/article/12570.html.