IT Center Help
FAQ - Ticket Portal
FAQ - Ticket Portal
Please check the password for the account IT Center Ticket-Portal in the Selfservice
RWTH employees must have an entry in the RWTH Person Directory to be able to log in.
last changed on 03/21/2025
How did this content help you?
Share this FAQ
There are several reasons why you may not be able to find a ticket:
- If a ticket has been closed, it will no longer appear in the list. To find a closed ticket, please read the Ticket Portal manual Section "Status of a request".
- Tickets older than 03/01/2015 cannot be viewed.
- Tickets opened from an unknown email address cannot always be assigned to you and are therefore not immediately visible.
If you are still unable to view a current ticket, please contact the IT-ServiceDesk.
last changed on 03/21/2025
How did this content help you?
Share this FAQ
You can respond to a closed ticket within 40 days after it has been closed.
last changed on 03/21/2025
How did this content help you?
Share this FAQ
Please check your popup-blocker configuration.
last changed on 03/21/2025
How did this content help you?
Share this FAQ