The IT-ServiceDesk at RWTH Aachen University is the central point of contact (SPoC) for everyone who uses the IT services of the IT Center.

The IT-ServiceDesk was certified according to DIN EN ISO 9001:2015 in 2016 and has since maintained a quality management system (QMS) for the purpose of customer-oriented and efficient processing of inquiries submitted to the IT Center.

How can I contact the IT-ServiceDesk?

You can reach the IT-ServiceDesk during opening hours by phone, e-mail and chat.

You can also submit your request to the IT-ServiceDesk via the Ticket Portal.

Alternatively, you also have the option of using our AI chatbot. Please note that this is still in the test phase.

Can I visit the IT-ServiceDesk in person?

You can also visit us in person at one of our offices during our opening hours.

Please note that it is necessary to book an appointment for assistance as part of the TreMoGe offer for students.