FAQ - RWTHonline

If you have forgotten your former RWTH Single Sign-On account credentials, you can have them sent to your contact email address on file for the account via the IdM PasswordReset.

If you no longer have access to your contact email address or cannot recover your access data for other reasons, please contact the IT-ServiceDesk.

This error message appears if the login information is wrong.

Please check the following:

Step 1

Check whether you have redeemed your ConnectMe coupon for students and have an active RWTH account in IdM Selfservice. 

Make sure that you are using the correct login screen. Use the "Login for students and employees" at the top right corner of the website and log in via Single Sign-On. 

If you are still in the application process, use the "Login for applicants" at the bottom right corner of the website. 

Step 2

Reset your login information to check your entry. 

To do this, click on "Forgot username?" or "Forgot password?" in the RWTH Single Sign-On screen. 

Then follow the instructions in the IdM PasswordReset menu. 

This error is caused by you having a RWTH Single Sign-On account without a status that allows access.

• If you have redeemed your ConnectMe coupon within the last 48 hours, we ask you to wait. Logging in will be possible 48 hours after redeeming the coupon.
• If you have not received a ConnectMe coupon or believe that you should already have access to RWTHonline, please use the support form to make an inquiry with the category "Access to RWTHonline". Please include:
  • Your username (e.g. ab123456)
  • Your current status at RWTH; e.g. student, employee...

If you receive an e-mail stating that you are unable to register on RWTHonline, it means your personal data is already associated with an existing account in the system. There are three possible scenarios:

1. You already have access to RWTHonline via an applicant account.

You can have your username and a password reset sent to the e-mail address that you registered with the account. If you no longer have access to this e-mail address or the recovery fails for any other reason, please use the support form to make an inquiry with the category "Access to RWTHonline". Please include:

• your full name
• your date of birth
• your username (if known)

2. You already have a RWTH Single Sign-On account.

If you are currently enrolled at or employed by RWTH Aachen University, you will already have a RWTH Single Sign-On account. Please use this account for the application process.

If you have previously worked or studied at RWTH, or received an offer to study Dentistry/Medicine, you will already have a RWTH Single Sign-On account which can be reactivated. In order to do this, start the normal registration process for applicants on the RWTHonline homepage. You will subsequently receive an email with a registration code. To reactivate your account, you must use the support form to make an inquiry with the category "Access to RWTHonline". Please include:

• the registration code
• your full name
• your date of birth
• the e-mail address that you wish to use throughout the application process

3. There is another person with the same name that already has an account.

Similar to 1., but the data of another person is blocking your registration. In this case, you must use the support form to make an inquiry with the category "Access to RWTHonline". Please include:

• the registration code
• your full name
• your date of birth
• your address

No new coupon will be issued, if you have previously been enrolled at RWTH. Your former account will automatically be linked to the status "RWTH student" and will be activated for RWTH services.

If you have enrolled at RWTH for the first time and have not received an email containing the coupon by the day after your enrolment confirmation, please open a request via the support form and select "Access to RWTHonline" as the topic.

If you have lost your ConnectMe coupon for students or no longer have access to it, the coupon can be reissued to your contact email address or in person after an identity check by the IT-ServiceDesk.

If a personal identity check is not possible on-site, please contact us by email at servicedesk@itc.rwth-aachen.de.

Your Single Sign-On account must have the status of RWTH student. To obtain this status, you must redeem your personal ConnectMe coupon, which you will receive after your enrollment.

• If you have not received your ConnectMe coupon, please use the Support Form to make an inquiry with the category "Access to RWTHonline".
• If you have already redeemed your coupon and more than 24 hours have passed, you can switch to your student profile in RWTHonline by clicking on the three-person icon or on your name at the top of your screen.

Please check if you are using the correct login mask, "Login for applicants".

If you are using the correct login screen and still cannot log in, please contact us via the support form and select "Access to RWTHonline" as the topic.

• Send us your full name, date of birth, and a screenshot of your error message.

No, the RWTH scholarship holder status is not sufficient to grant access to RWTHonline.

Please contact your respective faculty to find out whether you can be assigned an additional status that allows access to RWTHonline.

Please contact the colleagues responsible for senior studies and auditing students at the Central University Administration.

Please contact the colleagues responsible for Cross-Registration students at the Central University Administration.