In addition to employees, students and partners, other groups of people have access to the ticketportal.
The account for the IT Center ticket portal is created via IdM Selfservice.
Other authorized groups include people with the following status:

Senior and visiting students

UKA employees / FB10

Scholarship holders

External teaching staff

Employees of Forschungszentrum Jülich (FZJ)

Participants in the "Good start to your studies" project

Affiliated institutes

Chief physicians of the teaching hospitals

Language Center

Emeriti (retired professors)

RWTHPublications

Employees of the fire department

External users of the university library (city users)