An IT Center Ticketportal Account is necessary to get access to the Ticketportal. This account can be created via the Selfservice-Application. To activate this account a new password has to be set. RWTH Aachen University employees need their Identity Management data and RWTH Person Directory data to be connected in order to have access.

Employees, students and partners of RWTH Aachen University have access to this service, as well as some other groups with a qualifying status in the Identity Management system.

Login to the ticketportal with your user name (format: ab123456) and the password for the IT Center Ticketportal account. The service is available in German, English, French, and Italian.

Requests submitted via e-mail:

Students: Requests will be listed automatically if they were submitted your contact e-mail address as configured in the Selfservice.

RWTH employees: Requests will be listed automatically if they were submitted by your e-mail address as listed in your RWTHcontacts data.