FAQ - GigaMove

Please check the following:

1. Are the necessary cookies (such as the Shibboleth Identity Provider of your home institution, the DFN Discovery Service, and the Shibboleth Service Provider on the GigaMove server) enabled?

2. Is Shibboleth authentication working? Usually, it is sufficient to use the Shibboleth Service Provider of your home institution.

3. If Shibboleth authentication is working but access is still not possible, it could be due to two reasons:

• The Shibboleth Identity Provider may not be registered with DFN.
• The Shibboleth Identity Provider of your home institution may not provide all required information. You can find the information that is transmitted on the page How to access GigaMove.

4. Is there a firewall or proxy blocking access?

5. Does your router support TCP connections or only UDP?

The application stores a file provided by you for 14 days. The period can be extended by 14 days an unlimited number of times. After the period expires, the corresponding link to the file is invalidated and the file is deleted.

Provided or requested files or the corresponding links can be deleted manually at any time.

The entire application uses the HTTPS protocol to transfer data securely.

Additionally, the following options can be used:

• Protect files with a password
• Password-protected archive
• Encrypt file(s)
• Delete files immediately after download

Only you and persons who have the link can access the data provided. 

The administrators of the system have access to the server and the file system, but access to the data by an administrator by service instruction without good reason is prohibited.

To prevent access by administrators, you can encrypt your data before uploading it. 

This may be caused by the following:

1. A virus may have been found in the file This file is deleted immediately after detection.

2. Possibly the validity of the file has expired.