Different opening hours

On the fourth Friday of every month, all locations are closed from 8 to 10:30 am.
During those days you can still reach us via email and telephone.

The IT-ServiceDesk opening hours:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 4pm

You can reach the IT-ServiceDesk during the opening hours via phone, chat or e-mail:

• Email: servicedesk@itc.rwth-aachen.de
• Phone: +49 241 80-24680
• Chat: Click on Chat Support on the bottom right of the IT Center pages.

You also have the possibility of using our AI chatbot. Please note that the chatbot is still in the test phase and that the answers may not be completely correct. We recommend to check the information on IT Center Help. We are looking forward to your feedback!

To get personal support, visit one of our offices during the opening hours:

• IT-ServiceDesk SW23 (Seffenter Weg 23, upper entrance)
• IT-ServiceDesk SuperC (Templergraben 57, Foyer Info Point)

Please visit our maintenance page for the information on the current restrictions of the IT Center services.