Changed Opening Hours Over Christmas and New Year

In person:

• IT-ServiceDesk in SuperC: closed to the public from December 22, 2025, up to and including January 6, 2026.
• IT-ServiceDesk in Seffenter Weg 23: closed to the public from December 29, 2025, up to and including January 6, 2026.

By phone and chat:

• from December 29, 2025, up to and including January 6, 2026 from 8am to 4pm.

The IT-ServiceDesk opening hours:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 4pm

You can reach the IT-ServiceDesk during the opening hours via phone, chat or e-mail:

• E-mail: servicedesk@itc.rwth-aachen.de
• Phone: +49 241 80-24680
• Chat: via „Chat Support“ button on the bottom right of the IT Center pages.

You also have the possibility of using our AI chatbot. Please note that the chatbot is still in the test phase. We are looking forward to your feedback!

• Please note that the answers may not be completely correct. We recommend to check the information on IT Center Help.

Visit one of our offices during the opening hours to get personal support:

• IT-ServiceDesk SW23 (Seffenter Weg 23, upper entrance)
• IT-ServiceDesk SuperC (Templergraben 57, Foyer Info Point)

Please visit our maintenance page for the information on the current restrictions of the IT Center services.