FAQ - Backup & Restore

• Support requests can be made via the IT Service Desk by email to servicedesk@itc.rwth-aachen.de, phone (+49 241 8024680) or chat via IT Center Help.
• The following information must be included in my request:
  • Job ID
  • Operating system
  • FQDN/ Client Name
  • Contact person
  • Group/Context ID and Institute
  • Role

• In order to use the Backup and Restore service in the Commvault Backup System, you must have the decentralized Backup Admin or DaSi Local Admin role. (see Getting Started with Commvault).
• The administration of permissions within Commvault is managed by the IT Center or the respective service provider center. 

• You can view the list of permissions in the Commvault Command Center at https://console1.dasi.rwth-aachen.de/. 
• Click on 'Manage', then on 'Security', then on 'Roles' and under 'Permissions' you will see the list of all permissions.

• Basically, all persons with the DaSi Local Admin role who belong to a group (Org ID) are authorized to administrate clients of this corresponding group. (The role Administration Backup or DaSi Local Admin is a role that is assigned centrally).

• Wide range: WIN current variants, MacOS, Linux derivatives, very many UNIX systems, some integrations for storage appliances, and many more.

• The monthly backups are kept for three months. 

Whenever an update for Commvault systems is available, it's up to you as an admin to update your clients.

1.     Navigate to the desired client.
2.     Open the action menu in the upper right corner.
3.     Start Upgrade Software.
4.     Confirm the process with “Yes.”
5.     After confirmation, a software update job for the selected client will start automatically.

If the system is online, the software will be updated within a few minutes. 

On the client side, ports 8400 and 8403 must be open. 

Commvault establishes a VPN connection via these ports.