On this page you will find information on other services at RWTH that are not supported by the IT Center.

Registrar's Office
Central Examination Office
ZHV Helpdesk
Division 5.1 - Internal Management
Division 8.1 Academic Employees and Assistants
Division 8.2 Technical and Administrative Employees
Division 8.3 - Travel Management and Benefits Office
Division 8.4 - Vocational Training
Division 8.5 - Appointment Management and Civil Servants
RWTH BlueCard Service Point
The Language Center
ASEAG Customer Centre
University Library RWTH Aachen University
Uniklinik Aachen (UKA) IT Support
Center for Teaching and Learning Services

Registrar's Office

Website
Email: studsek@zhv.rwth-aachen.de
Address: SuperC, Templergraben 57, 52056 Aachen

responsible for requests related to:

• Application and admission procedures for all degree programs
• Issues with application documents in RWTHonline
• Re-enrollment and tuition fee status
• Transcript of Records
• Access to documents after completion of studies

Central Examination Office

Website
Email: zpa@zhv.rwth-aachen.de
Address: SuperC, Templergraben 57, 52056 Aachen

responsible for requests related to:

• Examination administration for all examination boards
• Grade entry in RWTHonline
• Advising on examination-related matters
• Certificate documents
• Digital submission of theses (DIVA)

ZHV Helpdesk

Website
Email: helpdesk@zhv.rwth-aachen.de
Phone: +49 241 80-99020
Address: Gebäude: 1050, Raum: U.142, Templergraben 64, 52062 Aachen

responsible for requests related to:

• ZHV services
• SAP system
• Websites hosted in the Content Management System (CMS) (if the URL contains the abbreviation "CMS")

Division 5.1 - Internal Management

Website
Email: organisation@zhv.rwth-aachen.de
Phone: +49 24 180-97217
Address: Templergraben 55, 52056 Aachen

responsible for requests related to:

• Assignment and management of roles and authorizations
• Working time regulations
• Maintenance of the RWTH website
• Project work at RWTH
• In-house printing services

Division 8.1 Academic Employees and Assistants

Website
Email: personal-w@zhv.rwth-aachen.de
Phone: +49 241 80-94157
Address: Backsteingebäude, Templergraben 86, 52056 Aachen

responsible for requests related to:

• Academic staff under collective agreements and student/research assistants
• Name changes in the Identity Management system (IdM)
• Personal data
• Issuance of coupons for employees
• Registration of employment relationships
• Employee data in SAP

Division 8.2 Technical and Administrative Employees

Website
Email: personal-8.2@zhv.rwth-aachen.de
Phone: +49 241 80-99355
Address: Backsteingebäude, Templergraben 86, 52056 Aachen, 

responsible for requests related to:

• Technical and administrative staff under collective agreements
• Name changes in the Identity Management system (IdM) for employees
• Employee personal data
• Issuance of coupons for employees
• Registration of employment relationships
• Employee data in SAP

Division 8.3 - Travel Management and Benefits Office

Website
Email: tm@rwth-aachen.de
Phone: +49 241 80-94160
Address: Pontstraße 41, 52062 Aachen

responsible for requests related to:

• Business travel
• Reimbursement of expenses
• Expense claims / travel expense reimbursement

Division 8.4 - Vocational Training

Website
Email: ausbildung@zhv.rwth-aachen.de
Phone: +49 241 80-94199
Address: Kackertstr. 9, 52072 Aachen, 

responsible for requests related to:

• Vocational training at RWTH

Division 8.5 - Appointment Management and Civil Servants

Website
Email: personal-8.5@zhv.rwth-aachen.de
Phone: +49 241 80-95263
Address: Backsteingebäude, Templergraben 86, 52062 Aachen 

responsible for requests related to:

• Civil service appointment
• Personnel-related matters concerning civil servants
• Commencement of a professorship

RWTH BlueCard Service Point

Website
Email: bluecard@rwth-aachen.de
Phone: +49 241 80-90111
Address: SuperC, Infotheke EG, Templergraben 57, 52062 Aachen

responsible for requests related to:

• BlueCard for students
• Student ID card
• European Student Card (ESC)

The Language Center

Website
Email: info@sz.rwth-aachen.de
Phone: +49 241 80-90170
Address: Eilfschornsteinstr. 15, 52062 Aachen

responsible for requests related to:

• Language courses
• German placement test
• Foreign language placement test

ASEAG Customer Centre

Website
Email: semesterticket@aseag.de
Email: hallo@naveo.info (for technical issues with the naveo-App)
Address: Schumacher Str. 14, 52062 Aachen

responsible for requests related to:

• Semester ticket
• Naveo
• Travel to campus / Getting there
• Public transportation

University Library RWTH Aachen University

Website
Email: iz@ub.rwth-aachen.de
Phone: +49 241 80-94459
Address: Templergraben 61, 52062 Aachen 

responsible for requests related to:

• Access to the library
• RWTH Publications
• Library accounts
• Library cards
• Assignment of status for UB city users (external users)

Uniklinik RWTH Aachen (UKA) IT Support

Website
Email: IT-Service@ukaachen.de
Phone: +49 241 80-81110

responsible for requests related to:

• UKA network services
• UKA email services
• UKA telephone services
• Wi-Fi at UKA
• IT services at UKA

Center for Teaching and Learning Services

Website
Email: see below
Address: Kackertstr. 15, 52072 Aachen 

responsible for requests related to:

• Zoom - video@cls.rwth-aachen.de
• Dynexite - epruefung@medien.rwth-aachen.de