On this page you will find information on other services at RWTH that are not supported by the IT Center.

• Registrar's Office
• Central Examination Office
• ZHV Helpdesk
• Division 5.1 - Internal Management
• Division 8.1 Academic Employees and Assistants
• Division 8.2 Technical and Administrative Employees
• Division 8.3 - Travel Management and Benefits Office
• Division 8.4 - Vocational Training
• Division 8.5 - Appointment Management and Civil Servants
• RWTH BlueCard Service Point
• The Language Center
• ASEAG Customer Centre
• University Library RWTH Aachen University
• Uniklinik Aachen (UKA) IT Support
• Center for Teaching and Learning Services
• Department 9.0 – Legal Affairs

Registrar's Office

Website
Email: studsek@zhv.rwth-aachen.de
Address: SuperC, Templergraben 57, 52056 Aachen

responsible for requests related to:

• Application and admission procedures for all degree programs
• Issues with application documents in RWTHonline
• Re-enrollment and tuition fee status
• Transcript of Records
• Access to documents after completion of studies

Central Examination Office

Website
Email: zpa@zhv.rwth-aachen.de
Address: SuperC, Templergraben 57, 52056 Aachen

responsible for requests related to:

• Examination administration for all examination boards
• Grade entry in RWTHonline
• Advising on examination-related matters
• Certificate documents
• Digital submission of theses (DIVA)

ZHV Helpdesk

Website
Email: helpdesk@zhv.rwth-aachen.de
Phone: +49 241 80-99020
Address: Gebäude: 1050, Raum: U.142, Templergraben 64, 52062 Aachen

responsible for requests related to:

• ZHV services
• SAP system
• Websites hosted in the Content Management System (CMS) (if the URL contains the abbreviation "CMS")

Division 5.1 - Internal Management

Website
Email: organisation@zhv.rwth-aachen.de
Phone: +49 24 180-97217
Address: Templergraben 55, 52056 Aachen

responsible for requests related to:

• Assignment and management of roles and authorizations
• Working time regulations
• Maintenance of the RWTH website
• Project work at RWTH
• In-house printing services

Division 8.1 Academic Employees and Assistants

Website
Email: personal-w@zhv.rwth-aachen.de
Phone: +49 241 80-94157
Address: Backsteingebäude, Templergraben 86, 52056 Aachen

responsible for requests related to:

• Academic staff under collective agreements and student/research assistants
• Name changes in the Identity Management system (IdM)
• Personal data
• Issuance of coupons for employees
• Registration of employment relationships
• Employee data in SAP

Division 8.2 Technical and Administrative Employees

Website
Email: personal-8.2@zhv.rwth-aachen.de
Phone: +49 241 80-99355
Address: Backsteingebäude, Templergraben 86, 52056 Aachen, 

responsible for requests related to:

• Technical and administrative staff under collective agreements
• Name changes in the Identity Management system (IdM) for employees
• Employee personal data
• Issuance of coupons for employees
• Registration of employment relationships
• Employee data in SAP

Division 8.3 - Travel Management and Benefits Office

Website
Email: tm@rwth-aachen.de
Phone: +49 241 80-94160
Address: Pontstraße 41, 52062 Aachen

responsible for requests related to:

• Business travel
• Reimbursement of expenses
• Expense claims / travel expense reimbursement

Division 8.4 - Vocational Training

Website
Email: ausbildung@zhv.rwth-aachen.de
Phone: +49 241 80-94199
Address: Kackertstr. 9, 52072 Aachen, 

responsible for requests related to:

• Vocational training at RWTH

Division 8.5 - Appointment Management and Civil Servants

Website
Email: personal-8.5@zhv.rwth-aachen.de
Phone: +49 241 80-95263
Address: Backsteingebäude, Templergraben 86, 52062 Aachen 

responsible for requests related to:

• Civil service appointment
• Personnel-related matters concerning civil servants
• Commencement of a professorship

RWTH BlueCard Service Point

Website
Email: bluecard@rwth-aachen.de
Phone: +49 241 80-90111
Address: SuperC, Infotheke EG, Templergraben 57, 52062 Aachen

responsible for requests related to:

• BlueCard for students
• Student ID card
• European Student Card (ESC)

The Language Center

Website
Email: info@sz.rwth-aachen.de
Phone: +49 241 80-90170
Address: Eilfschornsteinstr. 15, 52062 Aachen

responsible for requests related to:

• Language courses
• German placement test
• Foreign language placement test

ASEAG Customer Centre

Website
Email: semesterticket@aseag.de
Email: hallo@naveo.info (for technical issues with the naveo-App)
Address: Schumacher Str. 14, 52062 Aachen

responsible for requests related to:

• Semester ticket
• Naveo
• Travel to campus / Getting there
• Public transportation

University Library RWTH Aachen University

Website
Email: iz@ub.rwth-aachen.de
Phone: +49 241 80-94459
Address: Templergraben 61, 52062 Aachen 

responsible for requests related to:

• Access to the library
• RWTH Publications
• Library accounts
• Library cards
• Assignment of status for UB city users (external users)

Uniklinik RWTH Aachen (UKA) IT Support

Website
Email: IT-Service@ukaachen.de
Phone: +49 241 80-81110

responsible for requests related to:

• UKA network services
• UKA email services
• UKA telephone services
• Wi-Fi at UKA
• IT services at UKA

Center for Teaching and Learning Services

Website
Email: see below
Address: Kackertstr. 15, 52072 Aachen 

responsible for requests related to:

• Zoom - video@cls.rwth-aachen.de
• Dynexite - epruefung@medien.rwth-aachen.de

Department 9.0 – Legal Affairs

Website
E-Mail: recht@zhv.rwth-aachen.de
Telefon: +49 241 80-94033

responsible for requests related to:

• Blocking of a phone number
• Harassment incidents
• Insurance cases
• Policy on Webex add-ins