General Information

Webex is a cloud-based phone, messenger, and team collaboration app from Cisco Systems.

In the future, Webex will replace Cisco Jabber as the softphone and chat tool for the entire RWTH. Simultaneous independent operation of both chat applications is possible. However, chat communication between Jabber and Webex is not technically possible. It is also only possible to use one of the two applications as a softphone (PC, tablet, etc.). The last started softphone application is then in operation. If you use Jabber and want to use Webex, Jabber will inform you that it is time for the migration from Jabber to Webex. Please note that this message will not appear until November 2, 2023 at the earliest. 

How to activate, download, install Webex and then log in can be found under Activating and logging in to your Webex account.

Users of the app have a wide range of functions at their disposal. For example, the chat function or the possibility of holding meetings. It is also possible to make phone calls via the softphone of the RWTH telephone system or via Webex Cloud-Calling. In the case of a softphone call, the Webex client connects to the RWTH's TK system and you make calls with your work phone number. In contrast, cloud calling is a pure call via the Webex Cloud and only allows calls via the Webex client. An overview of the client and all its functions can be found on the Overview of the Webex user interface.