Please note that the Service Desk (SD) is usually your first point of contact. The Security Operations Centre (SOC) should only be contacted directly in cases of concrete suspicion or urgent enquiries.

Phone: 0241/80-29505
E-Mail: soc@rwth-aachen.de
In Person: Wendlingweg 10

There is also the address abuse@rwth-aachen.de, which can also be contacted by people outside RWTH, as the address is stored in the RIPE database for the RWTH IP areas.

In order to minimize response times in the event of security incidents, an on-call service is planned, which can also be contacted outside office hours. Currently, the SOC team is available on weekdays between 8:00 am and 4:00 pm (by arrangement).