Please note that the IT-ServiceDesk is usually your first point of contact. The SOC should only be contacted directly in cases of concrete suspicion or urgent enquiries.

• Phone: +49 241 80-29505
• E-mail: soc@rwth-aachen.de
• In person: Wendlingweg 10

You can also use the e-mail address abuse@rwth-aachen.de. This address can also be contacted by people outside of RWTH, as it is stored in the RIPE database for the RWTH IP areas.

The SOC team is available on weekdays 8am to 4pm for inquiries that are not time- or security-critical.

In order to be able to respond promptly to potential threats outside of regular working hours, a SOC on-call service has been set up.
This means that the SOC team is on call for you around the clock if required.