Please note that the Service Desk (SD) is usually your first point of contact. The Security Operations Centre (SOC) should only be contacted directly in cases of concrete suspicion or urgent enquiries.

Phone: 0241/80-29505
E-Mail: soc@rwth-aachen.de
In Person: Wendlingweg 10

There is also the address abuse@rwth-aachen.de, which can also be contacted by people outside RWTH, as the address is stored in the RIPE database for the RWTH IP areas.

The SOC team is available on weekdays between 8:00 a.m. and 4:00 p.m. for inquiries that are not time- or security-critical.
In order to be able to respond promptly to potential threats outside of regular working hours, a SOC on-call service has been set up.
This means that the SOC team is on call for you around the clock if required.