The IT Center can best support you with standard questions if you observe the following instructions :

• Always install the latest client version that is compatible with our infrastructure
  • Server-Client Compatibility
  • Supported Operating Systems
  • Client Functional Compatibility
  • Latest client-version (status : 08.01.2018) : v7 => min. v7.1.8 and v8 => min. v8.1.4
• If you have questions about your client configuration, at least the following questions should be answered :
  • Which operating system version do you use? (operating system version, architecture, etc.)
  • What amount of data and number of files should be backed up and have you backed up / or should be backed up?

Possible solutions:

• Teamviewer session
• IBM Software-Support

Instructions for required support data:

• Collecting Data for Tivoli Storage Manager
  • Backup/Archive client hang on Linux
  • Client connection/firewall issues
  • Read First for Tivoli Storage Manager Products
  • Tivoli Storage Manager for Databases
  • Client Install Problems