Hints for support
The IT Center can best support you with standard questions if you observe the following instructions :
- Always install the latest client version that is compatible with our infrastructure
- Server-Client Compatibility
- Supported Operating Systems
- Client Functional Compatibility
- Latest client-version (status : 08.01.2018) : v7 => min. v7.1.8 and v8 => min. v8.1.4
- If you have questions about your client configuration, at least the following questions should be answered :
- Which operating system version do you use? (operating system version, architecture, etc.)
- What amount of data and number of files should be backed up and have you backed up / or should be backed up?
Possible solutions:
- Teamviewer session
- IBM Software-Support
Instructions for required support data:
- Collecting Data for Tivoli Storage Manager