You are located in service: Backup & Restore

Hints for support

Hints for support


The IT Center can best support you with standard questions if you observe the following instructions :

  • Always install the latest client version that is compatible with our infrastructure
  • If you have questions about your client configuration, at least the following questions should be answered :
    • Which operating system version do you use? (operating system version, architecture, etc.)
    • What amount of data and number of files should be backed up and have you backed up / or should be backed up?

Possible solutions:

  • Teamviewer session
  • IBM Software-Support

Instructions for required support data:


last changed on 02/10/2021

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