You are located in service: New phone system (CISCO)

Integration of Microsoft Outlook in the CISCO Jabber client

Integration of Microsoft Outlook in the CISCO Jabber client


The CISCÓ Jabber client for Windows offers Outlook intergration for calendar and contacts.

Calendar integration allows you to automatically set your Jabber status to 'busy' when you have a meeting scheduled in Outlook.

In addition, your Outlook contacts can be integrated, allowing you to:

  • Call Outlook contacts via Jabber, which will have access to the underlying address bookAnrufe von Outlook Kontakten sind über den Jabber möglich, da dieser auf das dort hinterlegte Adressbuch zugreifen kann
  • Start a Jabber call directly from your Outlook contacts.


Activate or Deactivate Outlook Integration in the Jabber Client

First head to your Jabber client and open the menu by clicking the gear symbol "1".

Select 'settings' to open your Jabber settings "2".


Navigate to the Calendar section of the settings "1" and set calendar integration to Microsoft Outlook "2".

Confirm the changes to your settings.

It may be necessary to enter your Outlook password in order to finalise the connection 

Cisco Jabber - Dialling from Microsoft Outlook

The way you can call a contact from Outlook depends on the way you are viewing your contact. Both options are listed below:

Dialling from Individual View

The individual view has either the telephone symbol or the "three dots" which you can select.

Telepfone symbol:

  • If there is only one phone number associated with the contact, the system will dial it as soon as the symbol is clicked.
  • Should there be multiple numbers, the small triangle next to the telephone symbol will allow you to select the desired number.


  • Clicking on the three dots opens a menu with multiple options, including the option to call the contact.
  • All numbers associated with the contact will be listed separately 


Dial from the Views "Business Card" / "Card" / "Telephone" / "List"

In these other views the contact can be called via Right click --> Call --> Number.

last changed on 29.01.2021

How did this content help you?