New digital application forms

From 04.05.2021 please use the digital application forms at https://tk-portal.itc.rwth-aachen.de/phone-service-request/.

New connections, relocations, changes

Please request new connections or relocations as soon as possible.

Depending on the number of incoming requests the processing time can be up to four weeks.

If you are requesting new phones the request can only be processed if the financing number and signature are valid.

Depending on the order position and personnel capacity the processing time can be up to three weeks. Please consider this time period during your application. We process all requests as soon as possible and in the chronological order of receipt.

Depending on the number of requests or high complex requests that need us to create additional prerequisites, it is possible that some requests need more time to be processed.

Purchases additionally need to have a financing number (PSP element.) An-institutes without a PSP element are allowed to order devices on account. This needs to be noted under "Sonstiges". Please also make sure to only submit the request once.

Voicebox

Additionally to your telephone connection, you can request a voicebox. Please fill in the following request and send it to us. Using the same request, you can reset your voicebox password. Usage instructions can be found here.

Dedicated lines and fixed connections

If you need dedicated lines or fixed connections, please use the request form for fixed connections.
Send the request via e-mail or via fax to 22981.

If you need further information, please contact the IT-ServiceDesk.

Conference connections

If you need telephone or fax connections for a certain time period, please use the  request form for conference connections.

Send the request via mail e-mail or via fax to 22981.

T-COM connections

The usage and operation of:

• T-COM connections (ISDN / analog)
• DSL connections
• field connections

is possible.
The demand and possibility of realization is examined by the IT Center.

If you need further information, please contact the IT-ServiceDesk.